Notice Warehouse Operates Normally During Double 11

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1.12 Latest Update

Guangzhou Baiyun has been fully unsealed on 1/12.All courier companies will resume to usual successively. It is recommended to remind the seller to ship.

26.11

All operation in China warehouse has resumed. If the merchant informs that the shipment cannot be placed, please notify the merchant to try again.

21.11 - 25.11

In cooperation with the epidemic management of Baiyun District, warehouse is operate as normal to receive and packing parcel. If merchant inform courier cannot deliver to warehouse, please remind merchant to try again after 25 Nov.

15.11

All courier can send to warehouse accordingly.

Good news! Dear members, our China warehouse has resumed operation, and all inbound and packaging are in progress.

If the merchant is unable to deliver the goods, it is recommended to use ZTO, YTO, SF Express, Debon and EMS all support delivery, and other couriers will resume support delivery within these two days.

For urgent shipments, kindly contact our customer service team for assistance. The Double 11 shipping sales are now extending for another five days until the end of 25/11.

We hope that this year-end discount can give back to more members, do continue to support us!

Our sincere apologies to the members whose shipments were affected during the Guangzhou lockdown for the delay in receiving their goods and business materials, or are unable to deliver their products in time.

We thank you for your kind understanding during this global crisis. Together we pray that the epidemic situation in other areas of Guangzhou will ease as soon as possible.

问与答Q&A

• （Q）(Q) The seller said that the courier could not deliver the goods, what should I do?
• （A）You can choose YTO and ZTO, or you can extend the delivery by 10 days, and the parcels can be delivered after the courier system is restored.


• （Q）The parcel has been dispatched, but there is no update on the tracking status, what should I do?
• （A）Inform the seller that the delivery can be extended and do not return the goods, or contact our customer service, and we will help you to contact the courier.


• （Q）Can your warehouse operate and receive parcels as usual?
• （A）All operations have resumed in our warehouse areas. If there is an epidemic in the area of the courier hub, it will cause them to be unable to get through and deliver to us. This issue is mainly related to the seller’s dispatch location and courier hub, so you only need to contact the seller to extend the delivery.


• （Q）What should I do if the courier or logistics cannot deliver the goods?
• （A）Leave the logistics phone number, tracking number, and items. We arrange with the respective logistics.