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Latest Update (19/12/2019) :
Double 12 Contingency Plan has been terminated. Free storage up to 30 days and 30 parcels are allowed under one shipping order as usual. Thank you for your kind cooperation.
Previous Update (12/12/2019) :
Dear members, please be informed that we will make the following countermeasures for the coming 12.12 Shopping Festival.
Each shipping order can only combine a maximum of 10 parcels. Members can contact our customer service crew to combine shipping fee calculations and pay in advance. After combining the shipping fee, the balance can be refunded.
Members are encouraged to submit shipping order even if the parcel has not arrived yet. If the shipping order is not submitted for 5 days after arrival, a storage fee of MYR 1.00 will be charged per day.
This charge is not for any profit, but to avoid any congestion in the warehouse during the Double 12 Festival.
For the members who participate in the Double 11 promotion, we are working hard to speed up the processing duration by increasing our workforce with more than 30 people to overcome the massive quantity of cargo. We will ensure that all members can receive their parcels as soon as possible.
Our customer service team is also working hard to work overtime in order to overcome the large amount of inquiries. We will reply to all users' inquires as soon as possible. Thank you for your patience.
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